Making a claim

Holiday Cottages Insurance has a dedicated claims team that will give you the support you need until your claim is resolved.

The claims process

  • Report the claim on 01708 777 720 or +44 1708 777 720 if calling from outside the UK. You can also email the team at householdclaims@towergate.co.uk
  • Call our 24-hour helpline 0117 934 0154 or +44 117 934 0154 if calling from outside the UK quoting reference HL4719443
  • Obtain estimates for repair and/or replacement where possible
  • If necessary we will send someone to inspect the damage for UK holiday homes
  • We will authorise repairs or pay you the value of your claim

Call us

Report a claim

Call our dedicated claims teams between: Weekdays 9:00am and 5:00pm.

  • 01708 777 720

To report a claim from outside the UK please call:

  • +44 1708 777 720

Email us

Write to us

Holiday Cottages Insurance
Claims Department
St Edwards Court
London Road
Romford
Essex
RM7 9QD

Towergate Assist - Holiday Cottage Claims Service

For owners that have holiday homes in the UK, we recommend investing in Towergate Assist Holiday Cottage Claims Service; especially should you live away from your holiday home. This product supports you during the claims process by providing the services of an experienced independent loss adjustor to work specifically on your behalf. This ensures your claim is handled quickly, fairly and with unnecessary stress. Please not that this service is not available for holiday homes outside the UK. Find out more.