Making a claim
Holiday Cottages Insurance has a dedicated claims team
that will give you the support you need until your claim is
resolved.
The claims process
- Report the claim on 01708 777 720 or
+44 1708 777 720 if calling from outside the UK.
You can also email the team at householdclaims@towergate.co.uk
- Call our 24-hour helpline 0117 934 0154
or +44 117 934 0154 if calling from outside the UK
quoting reference
HL4719443
- Obtain estimates for repair and/or replacement where
possible
- If necessary we will send someone to inspect the damage
for UK holiday homes
- We will authorise repairs or pay you the value of your
claim
Call us
Report a claim
Call our dedicated claims teams between: Weekdays 9:00am and
5:00pm.
To report a claim from outside the UK please call:
Write to us
Holiday Cottages Insurance
Claims Department
St Edwards Court
London Road
Romford
Essex
RM7 9QD
Towergate Assist - Holiday Cottage Claims Service
For owners that have holiday homes in the UK, we recommend
investing in Towergate Assist Holiday Cottage Claims Service;
especially should you live away from your holiday home. This
product supports you during the claims process by providing the
services of an experienced independent loss adjustor to work
specifically on your behalf. This ensures your claim is handled
quickly, fairly and with unnecessary stress. Please not that this
service is not available for holiday homes outside the UK. Find out more.