Towergate Assist

Holiday Cottage Claims Service

For owners that have holiday homes in the UK, we recommend investing in Towergate Assist Holiday Cottage Claims Service; especially should you live away from your holiday home.  This product supports you during the claims process by providing the services of an experienced independent loss adjuster to work specifically on your behalf. This ensures your claim is handled quickly, fairly and with unnecessary stress.

Please note that this service is not available for holiday homes outside the UK. See policy summary for full details.

For claims over £5,000 the loss adjuster will:

  • Make telephone contact within 2 hours of you reporting the loss to Towergate
  • Advise on loss mitigation from your perspective
  • Personally visit you within 24 hours of notification of major losses
  • Manage all claims meetings and communications with Insurers
  • Source temporary accommodation, and get this agreed with insurer’s representative
  • Supervise contractors as needed
  • Arrange interim payments from Insurers when necessary
  • Assist you in preparing a comprehensive statement of claim, and ensure this statement is fully substantiated
  • Negotiate with Insurers for the best settlement available in terms of the policy terms and conditions.
  • “Hold your hand” from day one to settlement of the claim

For more details contact us on 0870 770 7183 or fill out an online enquiry form to request a call-back.